Frequently Asked Questions (FAQs)
Updates as of September 24, 2021
To protect the health and well-being of visitors, staff, and volunteers, VMFA is continually updating its COVID-19 safety measures in accordance with changing CDC guidelines.
Are visitors, staff, and volunteers required to wear masks?
In keeping with current CDC guidelines, all vaccinated and unvaccinated museum visitors, staff, and volunteers over 2 years of age are required to wear masks when visiting VMFA. Disposable masks are available to visitors who arrive without them.
What other safety protocols remain in place?
- We continue with increased cleaning and sanitization of the museum’s facilities and campus with special attention to high-contact areas.
- Disposable masks are provided to visitors who do not bring their own.
- Hand-sanitizing stations are available at multiple locations throughout the museum.
- To minimize contact, credit card–based payment processes are preferred.
- To protect visitors, volunteers, and staff, clear acrylic partitions are installed at Visitor Services, in the VMFA Shop, Best Café, and at all public-facing workstations.
- Capacity restrictions and social-distancing practices remain in place in the Cheek Theater and in Early Childhood and K–12 classrooms and studios.
- Teleworking arrangements for VMFA staff continue.
Is admission into ticketed exhibitions based on timed entry?
Yes, your exhibition ticket allows you admission at a designated time to limit the in-gallery capacity level and thereby to ensure a comfortable and enjoyable exhibition experience.
Can visitors check personal items?
Visitors should plan to carry personal items with them. To minimize contact, we will not check coats, bags, and other personal items. Reminder: Large bags and parcels (8x13x16), bags carried on one’s back, and umbrellas are not permitted in the galleries.
Are wheelchairs available for visitors to use?
Wheelchairs will be available upon request. All equipment is sanitized after each use.
How are physical (social) distancing measures implemented in the museum?
While inside the museum, visitors should maintain a physical distance of six (6) feet or more between themselves and others. Trained staff will help visitors maintain the required distance.
How often is VMFA cleaned and sanitized?
The museum is cleaned daily while high-touch areas and restrooms are cleaned repeatedly throughout the day. Wheelchairs, available upon request, are sanitized after each use.
Can group tours be scheduled?
In keeping with physical-distancing standards, group tours cannot be scheduled at this time.
How are Studio School, Art History Classes, Adult Programs, and Distance-Learning affected?
To adapt to ongoing safety concerns, Studio School classes consist of both virtual formats and onsite, reduced-capacity formats. Those registering for all studio classes requiring onsite attendance will receive registration information and emailed confirmations that include information about classroom cleaning and safety protocols. If the museum must cancel activities due to mandated restrictions related to COVID-19 developments, VMFA will refund registration fees for onsite classes. Learn more about Studio School safety protocols.
Art History classes consist of both virtual and onsite formats. Many of our Adult and Performing Arts programs have been reimagined as virtual experiences until further notice. A selection of in person events are also available through livestream. Distance-Learning programs are available for upper-level elementary through college students.
How are Youth and Teen Studio Classes and Early Childhood Classes affected?
COVID-19 protocols (masks, social distancing, and reduced capacities) are in place for these age groups, following CDC guidelines for K–12 students.
The museum requires masks for all participants and faculty/staff in early childhood, youth, and teen classes and programs. In addition, VMFA will mirror K–12 school COVID-19 safety guidelines within studios and classrooms, including social distancing and frequent cleaning.
To adapt to ongoing safety concerns, classes consist of both virtual formats and onsite, reduced-capacity formats. Those registering for Youth and Teen Studio and Early Childhood classes requiring onsite attendance will receive registration information and emailed confirmations that include information about classroom cleaning and safety protocols. Those registering for virtual programs will receive registration information and emailed confirmations that include class login information.
If the museum must cancel activities due to mandated restrictions related to COVID-19 developments, VMFA will refund registration fees for onsite classes.
Is the Library open?
Not yet. The Library will reopen in September, by appointment only. The space is currently being redesigned to ensure public computer terminals, kiosks, reference desk, stacks, and equipment are spaced apart to maintain physical distancing. In addition, study kiosks are being fitted with partitions.
We encourage you to continue to follow the precautions outlined by the Centers for Disease Control. You may also visit the Virginia Department of Health for information as it pertains to the Commonwealth of Virginia. In general, heed the advice of health professionals and stay home if you are sick. To learn more about getting vaccinated against the COVID-19 virus, visit www.vaccinate.virginia.gov.
If you have any questions or concerns about the museum’s operating status, contact email@example.com or call 804.340.1400.